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Downloads FAQ

How do I retrieve downloadable resources from MessengerInternational.org?

Mac User

  • 1. Find the confirmation email you received after placing your order.
  • 2. Click on the “Download” link at the bottom of the email. You will be directed to MessengerInternational.org.
  • 3. Log in to your account. You will be redirected to the “My Downloadable Resources” page.
  • 4. Click on the name of the resource you wish to download.
  • 5. Please note: You are allowed 4 attempts to download your resource. If your link has expired, please call (800) 648-1477 to request a new link.
  • 6. The download process will begin automatically. Please allow time for the download to complete.
  • 7. Please note: Depending on your browser, you may be prompted to either save or open the file before the download process begins. We recommend that you save the file to your computer.
  • 8. Once the download is complete, open a Finder window and search for the name of the resource. Finder will locate the downloaded file(s).
  • 9. If the file is zipped, double click on the file to unzip the folder.
  • 10. Keep the Finder window open and launch the iTunes application.
  • 11. After opening iTunes, return to the Finder window and highlight all the files that pertain to the downloaded resource.
  • 12. Drag the highlighted files into your iTunes library.
  • 13. Enjoy the message!

PC User

  • 1. Find the confirmation email you received after placing your order.
  • 2. Click on the “Download” link at the bottom of the email. You will be directed to MessengerInternational.org.
  • 3. Log in to your account. You will be redirected to the “My Downloadable Resources” page.
  • 4. Click on the name of the resource you wish to download.
  • 5. Please note: You are allowed 4 attempts to download your resource. If your link has expired, please call (800) 648-1477 to request a new link.
  • 6. You will be prompted to open or save the file. We recommend that you save the file to your computer.
  • 7. Once the Save window opens, leave the name of the file intact and save to your Desktop.
  • 8. The download process will begin automatically. Please allow for time for the download to complete.
  • 9. Locate the zipped folder with the resource name on your desktop.
  • 10. Right click the folder and select “Extract All.” A window will appear.
  • 11. Click “Extract.”
  • 12. Answer “Yes” to each of the following prompts. The files will be extracted.
  • 13. Located the new uncompressed folder with the resource name on your desktop.
  • 14. Double-click the new folder. A window will appear.
  • 15. Keep the window open and launch iTunes or your default media player.
  • 16. Return to the file window containing your download. Single-click the folder, hold, and drag it into your media player.
  • 17. Enjoy the message!

I downloaded the file to my computer, but I can’t find it. Where is it?

Mac User: Open a Finder window and search for the name of the resource. Finder will locate the files for you.

PC User: Launch the Start menu and enter the name of the resource in the Search bar. Your computer will locate the files.

After you’ve located the file, please refer to “How do I add my download to my media library?”

How do I add my download to my media library?

Mac User: First confirm that you have downloaded the resource file. Then follow these simple steps:

  • 1. Once the download is complete, open Finder and search for the name of the resource. Finder will locate the download file(s). The resource may save as several files if it has been broken up into multiple tracks.
  • 2. Keep the Finder window open and launch the iTunes application.
  • 3. Return to the Finder window and highlight all the files that pertain to your resource.
  • 4. Drag all the highlighted files into your iTunes library, and enjoy the message!

PC User: First confirm that you have downloaded the resource file. Then follow these simple steps:

  • 1. Once the download is complete, find a zipped folder with the resource name on your desktop or default download location.
  • 2. Right click the folder and select “Extract All.” A window will appear. Click “Extract.” Answer “Yes” to each of the following prompts.
  • 3. Locate the new uncompressed folder will appear with the resource name on your desktop or default location. Double-click the new folder.
  • 4. A window will appear containing a folder with the resource name. Keep that window open and launch iTunes or your default media player.
  • 5. Return to the file window containing your download. Single-click the folder, hold, and drag it into your media player. Enjoy the message!

If you’re unsure that you’ve downloaded the resource to your computer, please refer to “How do I retrieve downloadable resources from MessengerInternational.org?”

My account says that my download has expired. What should I do?

Please note that you are allowed 4 attempts to download a resource from MessengerInternational.org. If your link has expired, please call (800) 648-1477 to request a new link. We will be happy to assist you.

What if I didn’t get a confirmation email with a download link?

Please go to MessengerInternational.org and log in to your account. Find and select “My Downloadable Resources” on the left side of the screen. The links to all your downloadable purchases will appear on this page.

eBooks FAQ

Once you have downloaded and unzipped your eBook reference the information below to load it to your device.

ePub

Best for: iPad, iPhone, Nook, Android

iPad and iPhone (http://support.apple.com/kb/HT4059)

  • Add the book to iTunes by either dragging the file onto the iTunes icon or by going to File -> Add to Library.
  • Sync your iPad or iPhone to your computer and the book will be available in the iBooks application on your iPad or iPhone

Nook (http://www.barnesandnoble.com/u/NOOK-Support/379003184)

  • Connect your Nook into your computer via the USB cable provided with the Nook.
  • Your Nook will appear as a removable drive in Explorer (Windows) or Finder (Mac).
  • Click and drag the ePub file into the appropriate folder on your Nook.

Android

  • Consult your device's manual on the best way to load ebook files.

Mobi

Best for: Amazon Kindle

Amazon Kindle (http://www.amazon.com/gp/help/customer/display.html?nodeId=200317150)

**Note: If you don't have a USB cable for your Kindle or Kindle Fire, you can email the file to the device. Click here for Amazon's Send-to-Kindle instructions.

  • Connect your Kindle to your computer via the USB cable provided with the device.
  • Your Kindle will appear as a removable drive in Explorer (Windows) or Finder (Mac).
  • Click and drag the ePub file into the appropriate folder on your Kindle.