Messenger International

Ordering

You can place an order from our online store or by calling:

United States: 1.800.648.1477- Our team is available M-F 8am- 5pm MST.
Australia: 1.300.650.577, outside Australia +61 2 9679 4900- Our team is available M-F 8am- 5pm.
United Kingdom: 0800 9808 933, outside the UK +44 1442 288 531- Our team is available M-F 8:30am- 22:30pm.

What forms of payment does Messenger International accept?

MessengerInternational.org accepts Visa, MasterCard, American Express, and Discover. Please note that we only accept one form of payment per order.

How do I know if my order was placed successfully?

After your order is submitted, you will be directed to an order confirmation page with your order number. If you reach this page, your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.

Can I cancel an order once it has been placed?

In an effort to get shipments to our customers as quickly as possible, your order can be cancelled or modified before 3pm MST on the same business day as it was placed. To change an order, please contact our Customer Relations team immediately at 800.648.1477. They will do everything possible to assist you. Please note: A package intercept fee may be assessed if you need to change a shipping address after an order has shipped.

When will you be restocking resources that you’re out of?

If we have run out of a resource, you can be sure our team is doing everything they can to make it available again. We appreciate your patience and apologize for any inconvenience. Please contact our Customer Relations team if you need more information.

Returns & Exchanges

What is your exchange/return policy?

Exchanges and returns are easy!

• You may return any unused resources purchased directly from Messenger International within 30 days of receipt of order.
• Returns made to Messenger International will be refunded in the original form of payment.
• Shipping charges are not refundable.
• Any resources considered used or damaged upon return will be subject to a 15% processing fee.
• We will gladly cover return shipping costs on any return caused by our error. Our Customer Relations team can guide you through the process. Contact us by calling 800.648.1477.

How do I return my resources?

US Office

• You can use any shipping method to return your resources (such as USPS, UPS, or FedEx). We highly advise that you secure a tracking number for your return. Messenger International is not liable for any return package damaged or lost in transit.
• Please return all packages to the following address:
  Messenger International
  Attn: Returns
  707 County Line Rd
  Suite D2
  Palmer Lake, CO 80133

UK Office

• You can choose any shipping method to return your resources. We highly advise that you secure a tracking number for your return. Messenger International is not liable for any return package damaged or lost in transit.
• Please return all packages to the following address:
  Messenger International
  Unit10, Sovereign Park
  Cleveland Way
  Hemel Hempstead, Hertfordshire
  HP2 7DA
  United Kingdom

Australia Office

• You can choose any shipping method to return your resources. We highly advise that you secure a tracking number for your return. Messenger International is not liable for any return package damaged or lost in transit.
• Please return all packages to the following address:
  Messenger International
  Rouse Hill Town Centre
  PO Box 6444
  Rouse Hill NSW 2155

Refunds are processed shortly after receipt. Please allow one billing cycle for the credit to appear on your statement. We do not reimburse shipping charges.

How do I know my exchange/return has been processed?

Please allow up to 10 business days for processing from the time you return your item(s) to us. If you are exchanging your item(s), you will get an email confirmation once the replacement order has shipped.

What if I was shipped the wrong item(s)?

We apologize for any shipping mistakes. Please contact us so we can correct our error as quickly as possible.

Shipping & Delivery

If you have any questions regarding your order, contact Customer Relations.

Does Messenger International ship to PO Boxes or Military APO/FPO addresses?

Messenger International does ship to PO Boxes and Military APO/FPO addresses. All domestic orders ship via FedEx or USPS. FedEx does not deliver to PO Boxes or Military APO/FPO addresses.

Does Messenger International ship internationally?

US Office
Our US office ships to any location within the United States and Canada. All other countries are handled on a case-by-case basis. Please contact our Customer Relations team if you live outside the United States or Canada.

UK Office
Our UK office ships to Europe and South Africa. All other countries are handled on a case-by-case basis. Please contact our Customer Relations team if you live outside of Europe or South Africa.

Australia office
Our Australia office ships within Australia and the South Asia Pacific rim. All other countries are handled on a case-by-case basis. Please contact our Customer Relations team if you live outside Australia or South Asia.

How much does shipping and handling cost?

Shipping costs vary with each order. All shipping options and costs will be calculated for you in the “Shipping Information” section during checkout. Shipping costs are calculated based on weight of package, shipping location, and other FedEx or USPS charges.

How long will it take for my order to ship?

Messenger International ships all orders placed by 5pm EST on the same business day as they are placed. You will receive a shipping confirmation email once your order has shipped. You will also receive a tracking number if the order is being shipped via FedEx.

Can I track my order once it has been shipped?

Yes! The shipping confirmation email you receive from Messenger International will include a FedEx tracking number. Visit FedEx.com to track your order. Orders shipped via USPS cannot be tracked.

Pricing & Promotion Policy

Pricing

At Messenger International, our desire is to offer our resources at the best available price. Please give us a call if you have found a resource at a lower price than what is listed on our site, and we will gladly match it. Resource prices will generally be the same both in our catalogs and on our website. Prices may vary occasionally due to certain promotions or specials. Resource prices are subject to change. Descriptive, typographic, or photographic errors are subject to correction.

Promotional Terms & Conditions

Any discount offered by Messenger International is applied to the price listed as “Your Price” on our website. When redeeming a promotional code advertised through our website, emails, or publications, read the restrictions and promotional terms. To qualify for a specific promotion, your order must reflect the promotional requirements. Unless otherwise noted, we are unable to apply special discounts to items ordered before or after the dates of a promotional offer. Promotional offers are subject to change without notification.

The Fine Print

• The promotional code is valid for a limited time only. Messenger International reserves the right to modify or cancel a promotion at any time.
• Each promotional code can be used only once unless otherwise specified.
• Promotional codes apply only to qualifying items.
• Promotional codes apply only to resources sold and shipped by Messenger International.
• A promotion is subject to all restrictions set forth in the offer.
• Taxes and shipping and handling charges do not apply toward the minimum purchase amount of any promotion.
• If you return items purchased using a promotional code, you will be credited the value you paid.
• Promotional codes may not be combined with other offers unless otherwise specified.
• Limit one promotional code per purchase, per customer, unless otherwise specified.
• Any violation of the Terms and Conditions will render a promotion invalid. The discount or offer will not apply.

Updating Account Information

To update or manage your account, log in and click “Account Information.”

Downloads FAQ

How do I retrieve downloadable resources from MessengerInternational.org?

Mac User

• 1. Find the confirmation email you received after placing your order.
• 2. Click on the “Download” link at the bottom of the email. You will be directed to MessengerInternational.org.
• 3. Log in to your account. You will be redirected to the “My Downloadable Resources” page.
• 4. Click on the name of the resource you wish to download.
• 5. Please note: You are allowed 4 attempts to download your resource. If your link has expired, please call (800) 648-1477 to request a new link.
• 6. The download process will begin automatically. Please allow time for the download to complete.
• 7. Please note: Depending on your browser, you may be prompted to either save or open the file before the download process begins. We recommend that you save the file to your computer.
• 8. Once the download is complete, open a Finder window and search for the name of the resource. Finder will locate the downloaded file(s).
• 9. If the file is zipped, double click on the file to unzip the folder.
• 10. Keep the Finder window open and launch the iTunes application.
• 11. After opening iTunes, return to the Finder window and highlight all the files that pertain to the downloaded resource.
• 12. Drag the highlighted files into your iTunes library.
• 13. Enjoy the message!

PC User

• 1. Find the confirmation email you received after placing your order.
• 2. Click on the “Download” link at the bottom of the email. You will be directed to MessengerInternational.org.
• 3. Log in to your account. You will be redirected to the “My Downloadable Resources” page.
• 4. Click on the name of the resource you wish to download.
• 5. Please note: You are allowed 4 attempts to download your resource. If your link has expired, please call (800) 648-1477 to request a new link.
• 6. You will be prompted to open or save the file. We recommend that you save the file to your computer.
• 7. Once the Save window opens, leave the name of the file intact and save to your Desktop.
• 8. The download process will begin automatically. Please allow for time for the download to complete.
• 9. Locate the zipped folder with the resource name on your desktop.
• 10. Right click the folder and select “Extract All.” A window will appear.
• 11. Click “Extract.”
• 12. Answer “Yes” to each of the following prompts. The files will be extracted.
• 13. Located the new uncompressed folder with the resource name on your desktop.
• 14. Double-click the new folder. A window will appear.
• 15. Keep the window open and launch iTunes or your default media player.
• 16. Return to the file window containing your download. Single-click the folder, hold, and drag it into your media player.
• 17. Enjoy the message!

I downloaded the file to my computer, but I can’t find it. Where is it?

Mac User: Open a Finder window and search for the name of the resource. Finder will locate the files for you.

PC User: Launch the Start menu and enter the name of the resource in the Search bar. Your computer will locate the files.

After you’ve located the file, please refer to “How do I add my download to my media library?”

How do I add my download to my media library?

Mac User: First confirm that you have downloaded the resource file. Then follow these simple steps:

• 1. Once the download is complete, open Finder and search for the name of the resource. Finder will locate the download file(s). The resource may save as several files if it has been broken up into multiple tracks.
• 2. Keep the Finder window open and launch the iTunes application.
• 3. Return to the Finder window and highlight all the files that pertain to your resource.
• 4. Drag all the highlighted files into your iTunes library, and enjoy the message!

PC User: First confirm that you have downloaded the resource file. Then follow these simple steps:

• 1. Once the download is complete, find a zipped folder with the resource name on your desktop or default download location.
• 2. Right click the folder and select “Extract All.” A window will appear. Click “Extract.” Answer “Yes” to each of the following prompts.
• 3. Locate the new uncompressed folder will appear with the resource name on your desktop or default location. Double-click the new folder.
• 4. A window will appear containing a folder with the resource name. Keep that window open and launch iTunes or your default media player.
• 5. Return to the file window containing your download. Single-click the folder, hold, and drag it into your media player. Enjoy the message!

If you’re unsure that you’ve downloaded the resource to your computer, please refer to “How do I retrieve downloadable resources from MessengerInternational.org?”

My account says that my download has expired. What should I do?

Please note that you are allowed 4 attempts to download a resource from MessengerInternational.org. If your link has expired, please call (800) 648-1477 to request a new link. We will be happy to assist you.

What if I didn’t get a confirmation email with a download link?

Please go to MessengerInternational.org and log in to your account. Find and select “My Downloadable Resources” on the left side of the screen. The links to all your downloadable purchases will appear on this page.

eBooks FAQ

Once you have downloaded and unzipped your eBook reference the information below to load it to your device.

ePub

Best for: iPad, iPhone, Nook, Android

iPad and iPhone (http://support.apple.com/kb/HT4059)

• Add the book to iTunes by either dragging the file onto the iTunes icon or by going to File -> Add to Library.
• Sync your iPad or iPhone to your computer and the book will be available in the iBooks application on your iPad or iPhone

Nook (http://www.barnesandnoble.com/u/NOOK-Support/379003184)

• Connect your Nook into your computer via the USB cable provided with the Nook.
• Your Nook will appear as a removable drive in Explorer (Windows) or Finder (Mac).
• Click and drag the ePub file into the appropriate folder on your Nook.

Android

• Consult your device's manual on the best way to load ebook files.

Mobi

Best for: Amazon Kindle

Amazon Kindle (http://www.amazon.com/gp/help/customer/display.html?nodeId=200317150)

**Note: If you don't have a USB cable for your Kindle or Kindle Fire, you can email the file to the device. Click here for Amazon's Send-to-Kindle instructions.

• Connect your Kindle to your computer via the USB cable provided with the device.
• Your Kindle will appear as a removable drive in Explorer (Windows) or Finder (Mac).
• Click and drag the ePub file into the appropriate folder on your Kindle.